Support

Appointment Book 24

• How to schedule appointments in the Versum salon software
• Appointments with multiple services performed by different professionals
• How to reschedule an appointment
• How to check out appointments in the appointment book
• Checking out appointments with multiple payment methods

View all 24

Customers 23

• Adding customers
• Customer record
• Merging duplicate customer records
• Adding and editing a customer description
• Editing customer records

View all 23

Services 18

• How to add, edit and delete services
• Creating, editing and deleting service categories and subcategories
• Assigning multiple employees to existing service categories
• Defining usage formulas for services
• How to add gap time to a service

View all 18

Employees 12

• Adding, editing and deleting employees
• Assigning an employee to a service category
• User roles (access levels) in Versum
• Employee access level configuration
• How to enable sign in for employees added during account setup

View all 12

Statistics 16

• Financial report
• Commissions report
• Cash report
• Client retention report
• Customer acquisition source report

View all 16

Inventory 26

• Adding a new product
• How to edit a product
• Types of products in the inventory
• Backbar product usage units
• How to edit multiple products

View all 26

Settings 17

• How to add salon details - name, logo, contact details and others
• How to change the user password
• How to change invoice details
• How to apply non-standard opening and/or closing hours
• How to hide purchase price of products and backbar usage costs

View all 17

Online Booking 19

• Setting up online booking - step by step
• Enabling online booking - basics
• Online booking - advanced settings
• Online vouchers
• Online store

View all 19

Messages 12

• Types of messages you can send manually using Versum
• Test group
• Unable to deliver a test message to a contact in the test group
• How to send a bulk SMS message
• How to send a bulk email message (newsletter)

View all 12

Automatic Messaging 11

• Automatic appointment reminders
• Appointment reminder templates
• How to block appointment reminders and other automatic messages for a single customer
• How to disable automatic appointment reminders for all customers
• Screening Questionnaire (UK and Ireland)

View all 11

Work Schedules 13

• How to create a work schedule (roster) for a given week
• How to copy a work schedule (roster) for subsequent weeks
• How to copy a work schedule to other employees
• How to enter an absence to a work schedule
• How to add a break in an employee's roster

View all 13

Dashboard 3

• How to add new and edit existing tasks
• Tasks archive
• The Versum dashboard

Customer Reviews 11

• Customer reviews report
• How to enable customer reviews
• How to change customer reviews settings
• Where are customer reviews displayed?
• How to block messages with review requests for a customer

View all 11

Payments 15

• Prepayments
• How to enable prepayments
• How to set the prepayment amount in the service record
• How to set the prepayment requirement for new customers
• How to switch off the prepayment requirement for a customer

View all 15

General 5

• The main search box in Versum
• How to remove a saved password from your browser and disable password saving
• How to create a secure password
• How to create messages that will not be classified as SPAM
• How to manage cookies in your browser

Social media 4

• How to benefit from linking your Versum account to social media sites
• How to link your Versum account to Facebook
• How to link your Versum account to Twitter
• Facebook/Twitter profile in Versum