Versum allows you to view customer reviews and reply to them if you want to, for instance, thank your customer for sharing their opinion or address their remarks.

In order to reply to a review:

  1. Click messages in the left sidebar and then click Reviews in the menu on the left:

    Alternatively, you can click settings > reviews > Reviews list

  2. You will see a list of all reviews added by customers. In order to reply to a review, click the reply button:

  3. Your reply will be visible on the list of reviews and in the online booking panel.