Customer Reviews

Customer reviews report
Customer reviews are not only a great way to market your business, but also provide you with useful feedback that will allow you to adjust your offer to t...
Fri, 16 Sep, 2016 at 3:42 PM
How to enable customer reviews
If customer reviews have been enabled, an automatic message will be sent to your customers after each appointment, asking them to add a review of your servi...
Fri, 22 Feb, 2019 at 7:28 AM
How to change customer reviews settings
You can enable customer reviews using the default settings. You can also change the content of the default message and the type of messages customers will r...
Fri, 22 Feb, 2019 at 9:18 AM
Where are customer reviews displayed?
All customer reviews can be found in the online booking panel and in the messages > reviews section. However, sometimes you might want to check reviews a...
Tue, 5 Mar, 2019 at 2:30 PM
How to block messages with review requests for a customer
If a customer does not wish to receive messages with review requests after their appointment, you can turn them off for the customer at any time. It can be ...
Fri, 22 Feb, 2019 at 11:16 AM
How to reply to a comment
Versum allows you to view customer reviews and reply to them if you want to, for instance, thank your customer for sharing their opinion or address their re...
Fri, 22 Feb, 2019 at 11:40 AM
Customer reviews - FAQ
Below you can find a list of frequently asked questions concerning customer reviews system, together with answers. When are messages with review request...
Fri, 22 Feb, 2019 at 12:38 PM
How to publish a review on social media sites (Facebook and Twitter)
The system of reviews in Versum allows you to publish your customers' reviews on your Facebook and/or Twitter profile. Thanks to that, you can make the...
Mon, 25 Feb, 2019 at 9:23 AM
Cancelling a customer review
The value of reviews is in their authenticity and credibility and that's why it is not possible to delete a review. However, Versum gives you the optio...
Mon, 25 Feb, 2019 at 10:34 AM
Submitting a review for moderation
If, for any reason, a customer review requires editing (e.g. it contains mistakes, swearwords or other words that are not suitable for publication), you can...
Mon, 25 Feb, 2019 at 11:14 AM