Frequently Asked Questions (FAQ)

Do I need to sign a contract?
You don't need to sign any contracts - you can subscribe for as long as you wish and cancel the subscription at any time. Please feel free to use t...
Tue, 24 Jul, 2018 at 10:48 AM
Can I change the subscription plan in Versum?
Yes, you can change the subscription plan at any moment. In order to do that log in as an administrator and go to settings > invoices and subscription &g...
Fri, 7 Aug, 2015 at 12:44 PM
How does the trial version work?
The 14-day free trial version offers you all the features of the paid version. No obligations, no hidden activation fees.  Once the trial period is over...
Tue, 24 Jul, 2018 at 12:48 PM
Can I cancel the subscription at any moment?
Yes, you can unsubscribe at any moment, no cancellation fees. However, we do not refund any fees which have already been paid.
Fri, 8 May, 2015 at 11:20 AM
When are automatic appointment reminders sent?
Automatic appointment reminders are sent according to the settings you configure in settings > automatic messages. » Learn more about automatic appoint...
Wed, 17 May, 2017 at 4:49 PM
What browsers are recommended for Versum?
We recommend the latest Google Chrome or Mozilla Firefox for Microsoft Windows and Safari for Mac OS X. You can download them directly from Google a...
Fri, 7 Aug, 2015 at 12:55 PM
Can I export my data?
Yes. You can have all the data you enter to the system exported to a .csv file. In order to do that, please sign in to the system as an administrator,...
Fri, 7 Aug, 2015 at 1:03 PM
Does Versum automatically send customers birthday wishes
Yes, it does. You can configure Versum to automatically send out birthday and name day wishes. It is a great way to increase customer loyalty and advertise ...
Fri, 7 Aug, 2015 at 2:02 PM
Can I check what employee accessed customer contact details?
Using the customer data protection mode you can define individual daily limits for accessing customer contact details. You can also check who viewed those d...
Fri, 7 Aug, 2015 at 2:09 PM
Can I set a discount for a particular customer?
You can change the regular price while checking out an appointment. In the future, you will be able to set a default discount for a particular customer.  ...
Fri, 7 Aug, 2015 at 2:12 PM