Frequently Asked Questions (FAQ)

Do I need to sign a contract?
You don't need to sign any contracts - you can subscribe for as long as you wish and cancel the subscription at any time. Please feel free to use t...
Thu, 5 Mar, 2020 at 1:40 PM
Can I change the subscription plan in Versum?
Yes, you can change the subscription plan at any moment. In order to do that, log in as an administrator and go to settings > invoices and subscription &...
Tue, 5 Feb, 2019 at 1:46 PM
How does the trial version work?
The 14-day free trial version offers you all the features of the paid version. No obligations, no hidden activation fees.  Once the trial period is over...
Fri, 13 Mar, 2020 at 3:36 PM
Can I cancel the subscription at any moment?
Yes, you can unsubscribe at any moment, no cancellation fees. However, we do not refund any fees which have already been paid.
Thu, 5 Mar, 2020 at 1:41 PM
When are automatic appointment reminders sent?
Automatic appointment reminders are sent according to the settings you configure in settings > automatic messages.  > Learn more about automatic app...
Thu, 5 Mar, 2020 at 1:41 PM
What browsers are recommended for Versum?
In order to take full advantage of the features offered by Versum, we recommend using the latest versions of browsers and operating systems, which are fully...
Thu, 5 Mar, 2020 at 1:47 PM
Can I export my data?
Yes. You can have all the data you have entered to the system exported to a .csv file. In order to do that, please sign in to the system as an administr...
Fri, 13 Mar, 2020 at 3:37 PM
Does Versum automatically send birthday wishes to customers?
Yes, it does. You can configure Versum to automatically send out birthday and name day wishes. It is a great way to increase customer loyalty and advertise ...
Fri, 13 Mar, 2020 at 3:37 PM
Can I check what employee accessed customer contact details?
Using the customer data protection mode you can define individual daily limits for accessing customer contact details. You can also check who viewed those d...
Fri, 13 Mar, 2020 at 3:39 PM
Can I set a discount for a particular customer?
You can change the regular price while checking out an appointment. In the future, it will be possible to set a default discount for a particular customer. ...
Thu, 5 Mar, 2020 at 1:50 PM