Before requesting a new password double check if you enter your email address and password correctly. The password is case-sensitive - make sure make sure the Caps Lock key on your keyboard is not active. Check Num Lock as well.

When you've double checked your sign in credentials but still can't sign in, you can create a new password. 

In order to create a new password:

  1. In the sign in form, click the Forgot password? link:

  2. Enter the email address associated with the account you'd like to create a new password for and click submit
  3. Versum will send you a password reset email to the address provided in step 2. Follow the instructions in the email to create a new password.