Introducing a prepayment policy will help you reduce the number of no-shows in your salon. Having made a prepayment, clients feel motivated to show up on the scheduled date and you will gain more financial security in case they forget about their appointments.
Versum gives you the possibility to enter information about the prepayments made by your clients into the system. In order to start using the feature, first you need to enable it. > How to enable prepayments
How does the feature of prepayments work?
After you have activated the feature of prepayments in Versum, you will be able to determine the default prepayment amount for all services offered in your salon. Alternatively, you can enable prepayments for selected services and set the prepayment amount for each service individually in the service record. You can decide whether you want the to set a percentage of the service price or a fixed amount of money.
Once you add an appointment with a service that requires a prepayment, a related entry will appear in the new appointment pop-up window. You can then edit the amount as you wish. Once the customer pays the amount, change the default "awaiting prepayment" status to "paid". Thanks to that, when checking out the appointment, the prepayment will be subtracted from the amount to pay.
If a client cancels an appointment having previously made a prepayment, the amount will be added to their balance and you will have the option to reimburse it. All the information regarding the prepayments balance and the transactions history can be found in an appropriate tab in the customer record. The revenue from prepayments will also be accounted for in financial reports.